RequirementPreview contractOwning surfacePrimary gateAcceptance evidence
SRV-001SRVOptional integrated Service, Repair, Warranty, and After-Sales moduleWORKFLOWserviceGate 14G03-COV-SRV-001SRV-002SRVCustomer-owned/sold/assembled asset register with serial, IMEI, invoice, warranty, condition, and historyWORKFLOWserviceGate 14G03-COV-SRV-002SRV-003SRVService intake, receipt, accessories, evidence, priority, location, and assignmentWORKFLOWserviceGate 14G03-COV-SRV-003SRV-004SRVComplete service-job lifecycle with controlled status transitions and ageingWORKFLOWserviceGate 14G03-COV-SRV-004SRV-005SRVDiagnosis, parts, labour, service estimate, expiry, and revised-scope controlWORKFLOWserviceGate 14G03-COV-SRV-005SRV-006SRVCustomer approval evidence and tolerance-based reapprovalWORKFLOWserviceGate 14G03-COV-SRV-006SRV-007SRVParts reservation, issue, return, substitute, defective-part, negative-stock, and serial/batch integrationWORKFLOWserviceGate 14G03-COV-SRV-007SRV-008SRVTechnician assignment, time, standard/actual labour, rework, contractor, and payroll integrationWORKFLOWserviceGate 14G03-COV-SRV-008SRV-009SRVBusiness/supplier/manufacturer/component/labour/extended warranty eligibility and coverageWORKFLOWserviceGate 14G03-COV-SRV-009SRV-010SRVSupplier/manufacturer warranty-claim, replacement, credit, recovery, and ageing workflowWORKFLOWserviceGate 14G03-COV-SRV-010SRV-011SRVDiagnostic/service/visit/installation/parts charges, deposits, part payment, credit, refund, and allocationWORKFLOWserviceGate 14G03-COV-SRV-011SRV-012SRVSource-linked service costing and double-entry accountingWORKFLOWserviceGate 14G03-COV-SRV-012SRV-013SRVTesting, QC, photos, sign-off, and failed-test reworkWORKFLOWserviceGate 14G03-COV-SRV-013SRV-014SRVDelivery, authorised recipient, customer acceptance, final documents, and closure controlsWORKFLOWserviceGate 14G03-COV-SRV-014SRV-015SRVRepeat complaint, rework, cancellation, unrepairable, replacement, write-off, and disposal historyWORKFLOWserviceGate 14G03-COV-SRV-015SRV-016SRVBasic appointments and on-site service schedulingWORKFLOWserviceGate 14G03-COV-SRV-016SRV-017SRVBasic AMC/service-contract, visit, billing, usage, expiry, and renewal supportWORKFLOWserviceGate 14G03-COV-SRV-017SRV-018SRVConsent-aware service status communications and remindersWORKFLOWserviceGate 14G03-COV-SRV-018SRV-019SRVOffline service intake, diagnosis draft, labour, parts, estimate, receipt, and controlled syncWORKFLOWserviceGate 14G03-COV-SRV-019SRV-020SRVGranular service permissions, approvals, dashboards, reports, audit, and no hard deletionWORKFLOWserviceGate 14G03-COV-SRV-020