Legal businessAster Retail Pvt LtdGSTIN29AABCU9603R1ZJBranch / locationIndiranagar · Retail floorWorkspace roleBusiness owner

Service advisor · connected fictional workspace

Service desk

Intake, diagnosis, estimate, parts, labour, warranty, claims, visits, AMC, and closure.

SRV

Coverage environment · Service desk is enabled by a server-shaped access snapshot (permission version 6, assurance AAL2). The production API independently rejects missing, cross-domain, and out-of-scope access; this fictional preview creates no credential.

Service command · Indiranagar

Evidence before handoff

Every identity, approval, part, minute, rupee, test and recipient remains on the same source-linked job history.

Open18Approval4Awaiting parts3Ready5SLA risk2

JOB-24018 · Repair · high priority

Mixer overheating · Kavya Home

intakeAge 2h 14m · promised 24 Aug, 18:00
Asset identityMXR-24-01882 · verifiedSale sourceINV-24019 · 01 MarCoverageSupplier · coil onlyIntake proof2 photos · jar + cable
  1. intakeCondition/photos/accessories recorded
  2. diagnosedHeating coil fault confirmed
  3. estimate approvedCustomer approved estimate v2
  4. repairPart + 1.5h technician labour
  5. readyQC passed; pickup message ready
01 · IdentitySold asset verifiedCustomer, invoice, serial, condition and prior history
02 · DiagnosisCoil insulation failureResistance 14.2Ω · technician signed 10:42
03 · AuthorityEstimate v2 · ₹906 dueManual WhatsApp evidence · tolerance ₹45
04 · WorkCoil + 90 min labourStock source, salary allocation and claim recovery linked
05 · ProofFunctional + safety QCBefore/after photos · failed test returns to rework
06 · HandoffRecipient + acceptanceFinal document, payment and claim blockers must resolve
PartsReserved
Heating coil · 1 PCS₹1,100 · supplier covered · batch B-0821

Issue deducts Repair Store stock. Customer-supplied parts would remain non-stock evidence.

Labour90 min
Ravi Kumar · salariedStandard 60 · actual 90 · internal ₹450

Cost allocation only; no duplicate salary payable. Customer charge remains separate.

Settlement₹906 due
Customer ₹906 · supplier ₹1,100Deposit ₹500 remains liability until final document

Warranty expense/recovery and paid-service revenue use different source-linked posting intents.

Estimate + approval

v2 · ₹2,006 gross

Coil + labour₹1,700Tax readiness₹306Supplier cover− ₹1,100Customer due₹906

Approval records version, person, manual-share channel, timestamp and evidence. The estimate posts no revenue, tax, receivable or final stock.

Approval pending

Warranty + supplier claim

CLM-821 · 20 days

Eligibility
Serial + invoice matched
Coverage
Part only
Recovery
₹300 / ₹1,100
Next follow-up
Today

Supplier submission remains a draft in this local preview; no manufacturer or provider was contacted.

QC + delivery

Closure blockers: 2

  • Work checklist + technician sign-off
  • Functional, safety, serial + privacy tests
  • Customer outstanding ₹906
  • Supplier claim outcome or approved exception
QC follows work

Appointment + on-site

22 Aug · 09:00–11:00

Technician
Ravi Kumar
Site
Indiranagar
Kit
Coil · meter
Evidence
Check-in/out required

Basic scheduling only; no live GPS, route optimisation or dispatch claims.

AMC · AMC-0042

1 of 4 visits left

  • Expires 01 Sep · renewal reminder due
  • Inspection included · compressor excluded
  • Annual billing · visit usage 3/4

Consent + offline + history

Controlled exceptions

  • Ready message: consent + template v4 · manual share
  • Offline: intake, diagnosis draft, labour and receipt queued
  • Cloud-only: final tax, claim submit, write-off, serial conflict
  • Repeat/rework/replacement/write-off link; no hard delete
18 open · 2 SLA risk · ₹8.4k claim recovery due